Maintenance – Service Support

 Service and Maintenance by EA Group

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We provide a full range of service and maintenance options to cover all equipment supplied and installed by EA Group. We also have the capacity of servicing other brands; please contact us for further details.

We pride ourselves on our continued commitment to quality, value, reliability and service. With our dedicated Customer Service team you can be confident we are here for you.

Such high regard for customer care and specialist knowledge have allowed EA Group to build and retain a very loyal and happy customer base, so whether you’re a new customer or you’ve been with us for many years, you can rely on EA Group to support the products and systems that we supply.

To ensure the longevity of our products and enforce all Health and Safety requirements, our automatic equipment must be serviced at least twice per year for commercial entrances. EA Group are more than happy to offer this service to all our customers.

All of our products meet or exceed current Health and Safety standards. Maintaining your equipment ensures compliance and is good practise. Equipment not complying to these standards can break down or malfunction, causing injuries which you may be liable for. By having a Maintenance Contract with EA Group, the responsibility of the upkeep of the equipment will be passed to us.

Our service department supplies all of EA Group’s customers with an excellent maintenance service across all equipment types. These customers can be a small single barrier user, a revolving door, a large multiple access control system, an office with pedestrian turnstiles, CCTV system or a gate automation customer on a high-security site. All their requirements vary greatly from a cost-effective next day response, to an immediate response within a guaranteed time scale.

Why Have A Maintenance Contract with EA Group?

  • Ensures your equipment is working efficiency and doesn’t contravene any H&S Regulations
  • Increased lifespan of the equipment
  • Reduced number of call-outs as a result of breakdown
  • Ensures that the safety features are in correct working order which reduces the risk of insurance claims
  • Regularly maintained equipment will reduce operating costs and helps eliminate large, unexpected bills

What’s Included in Our Service Visit?

  • Planned Preventative Maintenance
  • Basic adjustments to ensure the equipment is working correctly
  • Rectify any minor faults in opening and closing speeds, sensors, back check and latching
  • Ensure the equipment is compliant with all current Health and Safety standards

Some customers have ‘Revenue Critical’ applications where downtime can mean an inability to collect money. These may require their own tailor-made response.

Our Service & Maintenance Division supports our customers with the following services:

  • Planned Preventative Maintenance
  • General Service
  • Emergency and Priority Call-Out Service
  • Extended Warranty
  • Health and Safety Regulation and Compliance
  • Discounts on Parts and Labour
  • Competitive Callout Rates
  • Technical Back-Up Support
  • Training Programme’s
  • Disaster Recovery
  • Spares Holding
  • 24/7 Nationwide Cover

Contact us

Service & Maintenance Department

 Phone: 01372 459536



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