A Voice from the Customer Service Desk
Working in a customer service role is always offering new challenges, and making new customer relationships.  An important part of my role is to get to know the customers and their individual needs.  Over the past three years I have built up many close working relationships with business and residential clients, making my role all the more enjoyable.

As a Company with a reputation for excellence in the supply, installation and on-going maintenance of Access Control, CCTV, Gate Automation and Parking Systems, it is essential that our Clients needs are met from initial enquiry through to after sales and service support.  I am often the first point of call for a customer, and this puts me in the responsible position of making a good impression on behalf of the Company.  A good understanding of EA Group's products, activities and services is essential.

It is imperative to solve a problem as quickly as possible, to resume security for our clients, giving support and help over the phone whenever possible.

It is reassuring to me that I have a very competent and reliable team of engineers behind me, enabling the Company to offer a high standard of service, and allow me the confidence to make a commitment, of attendance on their behalf, to the client.

I am lucky to work within a happy and friendly team, and I hope this is portrayed in our day to day business relations.